Version: 2.0
Effective date: 1st March, 2017
Policy Statement
Thank you for visiting our website. This Privacy Notice and Statement describes how we at Blue Label Telecoms Limited ("Blue Label" / "our" / "us" / "we") collect and use your personal data ("you" / "your" / "user"), who we share it with, along with your choices and rights in relation to your personal information.
Blue Label respects the privacy of our customers’ personal information, which shall be protected through the use and interaction with www.blts.co.za and all associated websites, mobile applications, social media sites, and/or other online services. This includes our product and service offerings that are linked to this Privacy Notice and Statement, whether the data is collected in writing, orally, or through third-party providers.
For the purposes of this Privacy Notice and Statement, “personal information” is defined as set out in the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”).
- Who we are
Blue Label Telecoms Limited (Company Registration No: 2006/022679/06), located at 75 Grayston Drive, Morningside Extension 5, Sandton, South Africa, has established a central data processing structure for all entities and affiliates of the Blue Label group of companies ("BLT Group"). Personal information processed by us forms part of the data of the BLT Group as a whole and may be used by the BLT Group for the purposes contained in this Privacy Notice.
This Privacy Notice serves as our commitment to compliance with South African data protection laws, and applicable worldwide data protection laws, to ensure the highest standards of protecting your personal information.
- What is personal information?
Personal information (“PI”) refers to information relating to an identifiable, living person (natural or juristic), including name, age, identity number, contact details, location, banking information, and more.
Special personal information includes health data, racial or ethnic origin, religious beliefs, sex life, political affiliations, and other sensitive data.
- What personal information we process
We will only process your personal information for lawful purposes relating to our business, including the following scenarios:
- You are an existing customer.
- You interact, communicate, or transact with us, our partners, or promoters.
- Your personal information is held by another BLT Group member, and you have consented to the processing.
- You have provided consent or haven't opted out of the processing.
- It's necessary to conclude or perform under a contract with you.
- It's required for statistical or research purposes.
- The law requires or permits it.
We may process special personal information under certain conditions, such as when you have given consent, the law requires it, or it’s needed for statistical purposes.
- What we collect
We collect the following types of personal information:
- Identifiers and contact information: e.g., identity number, name, address, phone number, email.
- Purchase/commercial information: e.g., products purchased, delivery address, and contact info.
- Payment information: e.g., payment method, billing address.
- Profile and account information: e.g., preferences, products/services purchased.
- Communications and interactions: e.g., email, chat sessions, phone calls.
- Demographic information: e.g., age, gender, customer status.
- Call recordings: information about your call and interactions.
- Location or geolocation information of your device.
- Device and browsing information including IP address, cookies, and browsing activity.
- How we use your personal information
We use your personal information for purposes including:
- Enabling transactions with us or our partners.
- Responding to inquiries or complaints.
- Processing returns and refunds.
- Providing information on requested products/services.
- Following up as part of customer care.
- Administering offers and transactions.
- Improving products, services, and channels.
- Complying with regulatory requirements.
- Sending marketing communications and promotions.
- What are your rights?
You have the right to:
- Access information about your personal details.
- Correct or delete your personal information.
- Opt-out of direct marketing.
- Object to the processing of your personal information.
- Withdraw consent for the processing of your personal information.
You may refer to our Promotion of Access to Information Act No. 2 of 2000 Manual (“PAIA Manual”) for access to more information.
- How to contact us
For any questions or concerns about your personal data or to make a request or complaint, please contact our Data Privacy Office at:
Email: privacy@blts.co.za
- Date of publishing
Last updated: 31 March 2021.